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Customer Experience Associate

  • Stelle: Customer Experience Associate
  • Ort: Dublin, Irland
  • Nationalität: Europäer
  • Zeitraum: Mindestens 9 Monate in der Zeit vom 01 Dez 2018 bis 31 Dez 2019.
  • Mindestalter: 18 Jahre
  • Unterkunft: Nicht vorhanden
  • Kategorie Kundenservice
  • Brutto Monatseinkommen: €700 - €1500

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Beschreibung

Customer Experience Associate

Accenture Operations is looking for passionate individuals with experience on customer support services. The role involves providing assistance and guidance to customers through a variety of different channels - chat, email and phone. The job involves checking clients accounts for several purposes as general inquiries, billing information, verifying data, support training of existing and new activity processes.
 
You will help customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients advertising solutions.
 
What we are looking for?
 
Success in this position requires great customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. 
 
We need people with a natural love of Digital Marketing and technology, appetite for learning and new experiences in a multicultural environment which fosters exchange of ideas and collaboration.
 
Profile Attributes
 
  • Soft skills to deal with clients, troubleshooting driven, ability to multitask;
  • Demonstrate speed, agility, critical-thinking, problem-solving skills;
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  • Solutions mind-set, helping nature, passion for customer experience.
  • Essential capabilities: Natural Communicator; Perception Skills; Planning & Organization; Team Player.
 
Erfahre mehr über dieses Jobangebot

Details

Wat wij jou bieden

  • • Start abroad for an international career

  • • Excellent service-specific training and ongoing coaching

  • • Excellent working atmosphere and helpful colleagues as well as social benefits of a large corporation

  • • Modern work environment

  • • And much more

Werkzaamheden

  • • Provide support to small and medium-sized businesses (SMBs) through chat, email and phone

  • • Provide product and tool support to improve the overall experience

  • • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions

  • • Provide vital product insights and feedback on client products

Functie-eisen

  • Advanced knowledge/native speaker in German or Dutch (mandatory), in addition to fluency in English;

  • Desired experience of one year in Customer Service role, and previous experience in one of the following areas Sales, Digital Marketing, Technology, or other related field would be highly preferable.

  • Good communication and written skills, both in German or Dutch and English;

  • Computer knowledge with intermediate to advanced experience.

Verfügbarkeit

Mindestens 9 Monate in der Zeit vom 1. Dezember 2018 bis 31. Dezember 2019.

Status der Stelle:
In Bearbeitung
Veröffentlicht
etwa 2 Monaten her

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