Dieses Jobangebot ist in Bearbeitung.
DUTCH SPEAKING CUSTOMER SERVICE - LISBON
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Stelle: Customer Service
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Ort: Lisbon, Portugal
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Nationalität: Niederländisch
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Zeitraum: Die gesamte Periode von 01 Feb 2020 bis 31 Dez 2020.
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Mindestalter: 18 Jahre
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Unterkunft: Vorhanden
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Kategorie Kundenservice
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Brutto Monatseinkommen: €800 - €1500
COVID-19 Update - Du kannst dich weiterhin bewerben!
Beschreibung
• Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.
• Be autonomous, do not hesitate to improve your own learning to ensure you have enough
knowledge and mastery of software to excel in the role.
• Being multitasking and adapting to a very dynamic environment.
• Continuously looking for ways to provide an effective solution for Customer’s needs while
improving the team’s and your own performance.
• Respect established processes, service level agreements with clients in terms of quality by
achieving and excelling individual and team goals.
• Establish and maintain effective collaboration with client’s partners.
• Be able to maintain a constructive state of mind even in difficult situations.
Requirements:
• Fluency in written and spoken Dutch and English.
• Customer orientation - Know how to identify the client's needs in a precise and direct way so
as to respond passionately to customer requests. The fact that Customer satisfaction is
paramount.
• Empathy - Know how to put yourself in the client's shoes and reassure them about their
expectations.
• Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of
tourism.
• Teamwork - Passion for teamwork.
• Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
• Communication - Excellent verbal and written communication.
• Resistance and Autonomy - Demonstrate adaptability to the working environment and
autonomy.
• Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on
customer satisfaction.
• Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed
objectives.
• Availability - Flexibility - Work in rotary schedule.
Desired criteria:
• Experience in customer service in telephone or face-to-face, in the field of tourism, where you
have had to build a relationship with customers.
• You are passionate,
• You have excellent oral and written communication skills,
• You want to deliver excellent customer service,
• You pay attention to detail,
• You are creative,
• You can work in a work environment with short delays and high volume.
• Your spearhead can be summed up as a master word: to satisfy the customer by all possible
means (You are totally dedicated to a customer satisfaction)
Details
Warum du diese Chance nicht verpassen solltest!
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Relocation Package
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Meal card
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Private insurance
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Career development
Was sind deine Aufgaben?
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• Establish an efficient, courteous and personalized contact with customers by phone, in Dutch
-
• Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
-
• Being multitasking and adapting to a very dynamic environment.
-
• Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
-
• Be able to maintain a constructive state of mind even in difficult situations.
Was erwarten wir von dir?
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• Fluency in written and spoken Dutch and English.
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• Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.
-
• Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.
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• Teamwork - Passion for teamwork.
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• Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
Verfügbarkeit
Die gesamte Periode von 1. Februar 2020 bis 31. Dezember 2020.