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DUTCH SPEAKING CUSTOMER SERVICE - LISBON

  • Stelle: Customer Service
  • Ort: Lisbon, Portugal
  • Nationalität: Niederländisch
  • Zeitraum: Die gesamte Periode von 01 Feb 2020 bis 31 Dez 2020.
  • Mindestalter: 18 Jahre
  • Unterkunft: Vorhanden
  • Kategorie Kundenservice
  • Brutto Monatseinkommen: €800 - €1500

COVID-19 Update - Du kannst dich weiterhin bewerben!

Wir von Grenzenlosarbeiten sind uns bewusst, dass du möglicherweise Fragen in Bezug auf COVID-19 und das Arbeiten im Ausland hast. Du kannst dich weiterhin auf unsere Jobangebote bewerben! Wir werden dann gemeinsam mit dir nach einem möglichen Starttermin schauen. Für weitere Informationen kannst du auch unseren COVID-19 Blog lesen.

Beschreibung

Responsibilities:
• Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.
• Be autonomous, do not hesitate to improve your own learning to ensure you have enough
knowledge and mastery of software to excel in the role.
• Being multitasking and adapting to a very dynamic environment.
• Continuously looking for ways to provide an effective solution for Customer’s needs while
improving the team’s and your own performance.
• Respect established processes, service level agreements with clients in terms of quality by
achieving and excelling individual and team goals.
• Establish and maintain effective collaboration with client’s partners.
• Be able to maintain a constructive state of mind even in difficult situations.
Requirements:
• Fluency in written and spoken Dutch and English.
• Customer orientation - Know how to identify the client's needs in a precise and direct way so
as to respond passionately to customer requests. The fact that Customer satisfaction is
paramount.
• Empathy - Know how to put yourself in the client's shoes and reassure them about their
expectations.
• Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of
tourism.
• Teamwork - Passion for teamwork.
• Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
• Communication - Excellent verbal and written communication.
• Resistance and Autonomy - Demonstrate adaptability to the working environment and
autonomy.
• Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on
customer satisfaction.
• Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed
objectives.
• Availability - Flexibility - Work in rotary schedule.
Desired criteria:
• Experience in customer service in telephone or face-to-face, in the field of tourism, where you
have had to build a relationship with customers.
• You are passionate,
• You have excellent oral and written communication skills,
• You want to deliver excellent customer service,
• You pay attention to detail,
• You are creative,
• You can work in a work environment with short delays and high volume.
• Your spearhead can be summed up as a master word: to satisfy the customer by all possible
means (You are totally dedicated to a customer satisfaction)
Erfahre mehr über dieses Jobangebot

Details

Wat wij jou bieden

  • Relocation Package

  • Meal card

  • Private insurance

  • Career development

Werkzaamheden

  • • Establish an efficient, courteous and personalized contact with customers by phone, in Dutch

  • • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.

  • • Being multitasking and adapting to a very dynamic environment.

  • • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.

  • • Be able to maintain a constructive state of mind even in difficult situations.

Functie-eisen

  • • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.

  • • Teamwork - Passion for teamwork.

  • • Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.

  • • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.

  • • Fluency in written and spoken Dutch and English.

Verfügbarkeit

Die gesamte Periode von 1. Februar 2020 bis 31. Dezember 2020.

Status der Stelle:
In Bearbeitung
Veröffentlich:
etwa 2 Monaten her

Diese Stelle ist nicht aktiv

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